Customer Software - We utilize proprietary software to track class members and to monitor the notification and claims review process. Database updates draw on information from National Change of Address (NCOA), U.S. Census Bureau and Credit Services.

“Plain Language” - Our communications professionals assist in the formatting and creation of effective notices and claim forms, employing "plain language" techniques where possible.

Translation - We employ a number of certified translation service vendors and have conducted notice in various languages throughout the world.

International Advertising - Leveraging vendor relationships worldwide, we have executed coordinated publication notice to dozens of countries.

Design/Typesetting - We have the capacity to design, typeset, print and mail notices and related materials in-house, ensuring secure, accurate management. Our notice and claims mailings have ranged from fewer than 200 to over 8,000,000 pieces.

Campaign Coordination - All advertising is monitored and coordinated with other notice efforts including wire service, public relations, Internet campaigns and direct mail.

Brokers/Nominees - We conduct thorough solicitations of brokers and retail investment advisors to communicate with their clients who may be potential claimants.

Phone Support - Telecommunication support is maintained including toll-free numbers with Automated Voice Response (AVR) or live operator service. AVR allows the capture of claimant data using reverse address directory, and/or transcription.

Searches - Our notification efforts are supported by locator and verification services which track undeliverable mail and duplicate or deficient claims.

Court Declarations - Interim monitoring and ongoing status reports are provided to counsel throughout the notification campaign. A declaration for the Court, summarizing the notification process, is prepared upon request at the campaign's conclusion.